Refund Policy

If you're unhappy with your Premium subscription, you may request a full refund within 7 days of your initial purchase or renewal charge, provided the plan has not been substantially used to abuse the refund process (e.g. repeated purchase-and-refund cycles).

Requests made after the 7-day window are evaluated case by case and are not guaranteed, but we're happy to look into billing issues, accidental renewals, or technical problems that prevented you from using the Service.

One-time Premium unlocks or add-ons follow the same 7-day refund window as subscriptions, provided the associated features haven't been extensively used.

Tips (including gamepass-based tips) are generally non-refundable, as they are intended as voluntary support for the project rather than a purchase of goods or services. Exceptions may be made for clear billing errors, such as accidental duplicate tips.

To request a refund, contact us at support@eywa.lol or through the in-app Support section with your account email and order details. We aim to respond to all refund requests within 3 business days.

Approved refunds are issued to the original payment method used at checkout. Depending on your bank or payment provider, refunds may take 5–10 business days to appear.

When a subscription is refunded, the associated Premium access and any Premium-only customization (themes, effects, uploads) tied exclusively to that access may be disabled or reverted.

We'd always rather resolve a billing issue directly — please reach out before filing a chargeback with your bank. Accounts associated with fraudulent chargebacks may be suspended.